Grietens Data Terms

Version 1.1, effective 2026-10-16

1. Definitions

Device — a Grietens connected monitoring unit installed at the Customer's site.

Raw Telemetry — measurements the Device produces, plus pre-processing limited to format standardisation and sensor-error correction. This is "readily available data" under the Data Act.

Connected Data — everything the Customer connects to Grietens: Raw Telemetry, files the Customer uploads, and records read from the Customer's own business systems (for example spreadsheets, ERP, CRM, SCADA), with the way Grietens has organised them for the Customer.

Derived Data — everything produced by Grietens' additional investment in the Raw Telemetry: models, predictions, classifications, state inference, sensor fusion, anomaly scores, thresholds and benchmark distributions. Derived data is outside the Data Act's access and sharing obligations.

Aggregated Insights — statistical outputs computed across multiple customers, containing no data attributable to any identifiable site.

Customer — the enterprise using Grietens and operating the Device. The "user" under the Data Act.

Benchmark Pool — the anonymised, aggregated figures from Customers who have chosen to take part in benchmarks under §7.

2. The Customer's rights over its data

Grietens grants the Customer, at no charge, for as long as the Device operates and for 12 months after termination:

Access to all Raw Telemetry and other Connected Data concerning its own business, continuously and in real time, in a structured, commonly used, machine-readable format.
Third-party sharing. On the Customer's instruction, Grietens will make that Raw Telemetry and Connected Data available to any third party the Customer names, without undue delay, free of charge to the Customer, on the same quality terms.
Export on exit. A complete historical export in an open format, on request, at any time, including after termination. No exit fee. No retention of the Customer's copy as leverage.
No lock-in. Grietens will not condition continued service, support or data access on the Customer refraining from using its own data, from sharing it, or from engaging another supplier.

3. What Grietens will never do

Never sell, licence or transfer Raw Telemetry or any other Connected Data to any third party for that party's own commercial purposes.
Never publish or disclose data attributable to an identifiable site.
Never attempt to re-identify a site, machine or person from Aggregated Insights, nor permit a recipient to do so.
Never use a Customer's data to derive insights about the Customer's own commercial position in a way that undermines it, or to assist a named competitor of the Customer in doing so.
Never release an Aggregated Insight computed from fewer than five (5) distinct Customers, or where any single Customer contributes more than 40% of the underlying observations.

4. Trade secrets — both directions

The Customer's process parameters, recipes, throughput figures, machine configurations, orders, customers, products and prices are the Customer's trade secrets. Grietens treats them as confidential and discloses them to no one.

Grietens' models, benchmark distributions, feature definitions, thresholds and Derived Data are Grietens' trade secrets. They are protected under the Data Act's trade-secret safeguards and are not within the scope of data the Customer may require Grietens to disclose or transfer.

8. Personal data

Devices are configured to capture machine data, not people data.

Records from the Customer's business systems can contain personal data, such as the name of a contact person at one of the Customer's own customers. Grietens processes such data only to provide the service to the Customer, never uses it in the Benchmark Pool or any Aggregated Insight, and does not build profiles of individual workers (see §9).

Where telemetry could identify an individual — operator identifiers, badge scans, shift patterns at a site small enough to single someone out — those fields are pseudonymised at the Device before transmission and are never stored in identifiable form by Grietens.

Where any personal data is nonetheless processed, the Customer is controller, Grietens is processor, and a separate Data Processing Agreement under GDPR Art. 28 applies. The Data Act does not override the GDPR.

9. Scope of the system — observability only

The Grietens system is read-only observability. It measures machine state and process conditions. It does not control machinery, does not make or automate decisions, and is not designed, sold or supported for:

evaluating, ranking, scoring or monitoring the performance of workers
decisions about recruitment, promotion, task allocation or termination
emotion recognition or any inference about individuals

The Customer agrees not to use the system for those purposes. Grietens may suspend service on evidence of such use.

10. Term, termination and changes

Either party may terminate on 30 days' written notice. No lock-in period.
On termination the Customer's export rights under §2 continue for 12 months.
Grietens may change these terms only with 30 days' notice and only for a valid reason stated in the notice. Material changes give the Customer the right to terminate without penalty within that period.
Prices are fixed for the current term and may not be changed unilaterally mid-term.

11. Liability

Grietens provides monitoring and information. The Customer remains responsible for the operation, maintenance and safety of its own equipment. Nothing in these terms limits liability for death, personal injury, gross negligence, wilful misconduct, or anything else that cannot lawfully be limited.

12. Law and forum

Latvian law. Courts of Latvia. Nothing in these terms limits the Customer's mandatory rights under the Data Act, the GDPR or other applicable EU law; any term conflicting with those rights is severable and the remainder stands.

Read the Data Licence Annex